Returns & Exchange Policy
At SkiHomes, we strive to provide high-quality products and a seamless shopping experience. If you’re not satisfied with your purchase, we’re here to help!
1. Eligibility for Returns & Exchanges
We accept returns and exchanges only in the following cases:
✔️ You received a damaged or defective product.
✔️ You received the wrong item instead of what you ordered.
❌ Returns or exchanges are NOT accepted for:
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Change of mind or personal preference.
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Used, washed, or altered items.
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Minor color variations due to screen settings.
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Products without original packaging and tags.
2. Return & Exchange Process
📌 Step 1: Contact us within 24 hours of receiving your order.
📌 Step 2: Provide your order number and attach clear images of the damaged or incorrect item.
📌 Step 3: Our team will review your request and approve the return if eligible.
📌 Step 4: If approved, we will provide return instructions. The item must be shipped back within 7 days of approval.
📌 Step 5: Once we receive and inspect the product, we will process your exchange or refund.
3. Refund Policy
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Refunds (if applicable) will be processed within 7-10 business days after we receive the returned product.
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Refunds will be issued to the original payment method.
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Shipping fees (if any) are non-refundable.
4. Exchange Policy
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Exchanges are available only for damaged or incorrect items.
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If the exact item is unavailable, we will offer a refund or replacement with a similar product.
5. Important Notes
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Returns must be unused, unwashed, and in their original packaging.
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Any item returned without prior approval will not be accepted.
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If the returned product does not meet our conditions, we reserve the right to reject the return or exchange.
6. Contact Us
For return or exchange requests, reach out to us at:
📧 Email: support@skihomesindia.com
📞 Response Time: Within 24 hours
We value your trust and aim to make your experience with SkiHomes as smooth as possible. Thank you for shopping with us! 🛏️✨