Frequently Asked Questions (FAQ)
At SkiHomes, we want to make your shopping experience as smooth as possible. Here are answers to some common questions.
1. Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite products to the cart, and proceed to checkout. Enter your details, make a payment, and you're done!
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and wallet payments through secure payment gateways.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are shipped. Once dispatched, changes are not possible. Contact us immediately if you need any modifications.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: No, we currently ship only within India.
Q: How much is the shipping fee?
A: We offer FREE SHIPPING on all products!
Q: How long does delivery take?
A: Orders are processed within 1-2 business days, and delivery takes 6-8 business days depending on your location.
Q: Can I change my shipping address after placing an order?
A: No, once an order is shipped, the delivery address cannot be changed.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also track your order through the Order Tracking page on our website.
3. Returns & Exchanges
Q: Can I return or exchange a product?
A: We only accept returns or exchanges if:
✔️ You received a damaged, defective, or incorrect item.
✔️ You notify us within 24 hours of delivery.
Q: How do I initiate a return?
A: Contact us at support@skihomesindia.com with your order number and photos of the issue. If eligible, we’ll guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
4. Product Information
Q: Are the colors of the products accurate?
A: We make every effort to display colors accurately, but slight variations may occur due to screen settings.
Q: Are your bedsheets machine washable?
A: Yes, all our bed sheets are machine washable. Follow the care instructions provided with each product for the best results.
5. Customer Support
Q: How can I contact SkiHomes?
A: You can reach us at:
📧 Email: support@skihomesindia.com
Q: What are your customer service hours?
A: Our support team is available Monday to Friday from 10 AM to 6 PM (IST).